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Global Progress

There are many opportunities to provide access to financial services to unbanked adults who are informally financially active who rely on cash to make payments, save, or receive government transfers. In response, the World Bank (WB) and International Finance Corporation (IFC) set targets to help reach the UFA 2020 goal: the WB has committed to help enable 400 million adults to be reached with transaction accounts through knowledge, technical and financial support; IFC has committed to help enable 600 million adults to be reached through investment and advisory services.

  •    payment  Electronic Payments Acceptance and Usage by Merchants

    Electronic Payment Acceptance and Usage by Small Merchants:

    In 2015, The World Bank Group and the World Economic Forum collaborated to undertake research to understand the digital payments gap globally, with a focus on B2B, P2B, and B2P transactions of micro, small and medium retailers. As part of that research, estimates for the size of the electronic vs. paper-based transactions in the B2B, P2B and B2P small retail segments were obtained in over 160 countries. The data below are the estimates from the quantitative part of the research. Paper-based transactions include cash and checks; and electronic transactions include electronic fund transfers, card payment transactions and mobile money. P2B payments include retail sales, B2P payments include salary payments, and B2B payments include immediate supplier payments.





Country opportunities are calculated by segmenting unbanked financially active adults who can be reached through specific interventions. Interventions cannot always be added up simply to create the country opportunity, as the three interventions may overlap. However, WBG analysis discounts these overlaps for the Total Opportunity for each country, thereby the Total Opportunity may be less than the summation of the 3 interventions alone. The World Bank Group’s projected reach is based on engagement activities linked to project targets, constraints of unbanked adults and attribution of financial inclusion strategies. Actual reported reach is used to update projections as that data become available. Please note that the opportunities are calculated with 2020 in mind as the end year, taking into account population growth based on UN predictions, and therefore may exceed the current number of unbanked. All indicators are calculated using raw data from the Global Findex database unless otherwise noted.