Universal Financial Access 2020

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Region	Europe & Central Asia
Income Group	Lower middle income
Population	3,556,400
Total Opportunity	2.3 million adults
Cashless Transactions	8.5

45 % of females own a transaction account in 2017

43 % of males own a transaction account in 2017

Country Opportunities

0.3 Million Adults

By drafting and implementing a National Financial Inclusion Strategy (NFIS)

0.6 Million Adults

By digitizing government to person (G2P) cash transfers

1.3 Million Adults

By opening up the market and legal/regulatory environment

Note:

Country opportunities are calculated by segmenting unbanked financially active adults who can be reached through specific interventions. Interventions cannot always be added up simply to create the country opportunity, as the three interventions may overlap. However, WBG analysis discounts these overlaps for the Total Opportunity for each country, thereby the Total Opportunity may be less than the summation of the 3 interventions alone. The World Bank Group’s projected reach is based on engagement activities linked to project targets, constraints of unbanked adults and attribution of financial inclusion strategies. Actual reported reach is used to update projections as that data become available. Please note that the opportunities are calculated with 2020 in mind as the end year, taking into account population growth based on UN predictions, and therefore may exceed the current number of unbanked. All indicators are calculated using raw data from the Global Findex database unless otherwise noted.

Financial Inclusion Country Comparison

Global Payment Systems Survey

Global Payment Systems Survey:

In April 2007, the first Global Payment Systems Survey (GPSS) was launched among national central banks to collect information on the status of payment systems worldwide with a view to identify the main issues that should guide the agenda of authorities, multilaterals and market players. In keeping with the World Bank Group’s initiative to provide universal financial access by 2020, the 2015 GPSS survey includes a data module on transaction accounts and diversified access points as key drivers of financial access. This site uses data provided by national central banks and/or other publicly available sources (PDF).

Electronic Payments Acceptance and Usage by Merchants

Electronic Payment Acceptance and Usage by Small Merchants:

In 2015, The World Bank Group and the World Economic Forum collaborated to undertake research to understand the digital payments gap globally, with a focus on B2B, P2B, and B2P transactions of micro, small and medium retailers. As part of that research, estimates for the size of the electronic vs. paper-based transactions in the B2B, P2B and B2P small retail segments were obtained in over 160 countries. The data below are the estimates from the quantitative part of the research. Paper-based transactions include cash and checks; and electronic transactions include electronic fund transfers, card payment transactions and mobile money. P2B payments include retail sales, B2P payments include salary payments, and B2B payments include immediate supplier payments.

P2B

B2B

B2P

Global Financial Inclusion and Consumer Protection Survey

Global Financial Inclusion and Consumer Protection Survey

The Global Financial Inclusion and Consumer Protection (FICP) Survey (2017) is an effort undertaken by the World Bank Group to benchmark efforts to improve the enabling environment for financial inclusion and financial consumer protection. The 2017 Global FICP Survey covers key topics including: national financial inclusion strategies, regulation and supervision of financial service providers relevant to financial inclusion (including nonbank e-money issuers), agent-based delivery models, simplified customer due diligence, disclosure and transparency, fair treatment of consumers, dispute resolution, and financial capability. Financial sector authorities in 124 jurisdictions - representing 141 economies – responded to the 2017 Global FICP Survey. Data are self-reported by financial sector authorities in respondent jurisdictions and have not been independently verified by the World Bank Group. The complete report and dataset are available here. Key indicators are summarized below.

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Universal Financial Access 2020

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Moldova

0.3 Million Adults

0.6 Million Adults

1.3 Million Adults

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